Accessibility Statement │ Collets Auto Detailing

Our Commitment

Collets Auto Detailing is committed to ensuring that our services are accessible to all customers, including those with disabilities. We operate a mobile-only service and do not have premises open to the public.

Our website(www.colletsautodetailing.com) is a multi-page promotional site designed to provide information about our car detailing services. This policy outlines how we make our digital and mobile services inclusive and aims to improve compliance with the Equality Act 2010 and Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. We have reviewed our current website and identified areas for enhancement, such as adding alt text to images and implementing skip links. This policy reflects our ongoing efforts to address these and achieve full WCAG 2.2 Level AA compliance.

1. Digital Accessibility (Website & Online Booking)

1.1 Our website (www.colletsautodetailing.com) is a simple, multi-page layout promoting our services, including sections on our story, testimonials, and popular services. We are actively working to meet WCAG 2.2 Level AA standards, with planned improvements based on our recent audit.

1.2 Current and planned key accessibility features include: Alternative text for all images (e.g., the hero image of a detailed vehicle will be updated with descriptive alt text like "A sparkling clean luxury car after professional detailing"). Keyboard navigation support (to be enhanced with proper focus indicators and tab index management). Screen reader compatibility (using semantic HTML headings, such as <h1> for "Step into a World of Excellence with Collets"; ARIA labels will be added to interactive elements). High colour contrast ratios (minimum 4.5:1 for text; current black text on white background meets this, but will be audited site-wide). Resizable text up to 200% without loss of content or functionality (supported via browser zoom; custom CSS adjustments planned). Clear headings, labels, and form instructions (no forms currently exist; future booking forms will include associated labels and error messages). Skip-to-content links (to be added for efficient navigation past the header). Accessible PDFs (tagged and readable by assistive tools; not currently usedbut will apply to any future documents).

1.3 We regularly test our website using automated tools (e.g., WAVE, axe) and user feedback to identify and fix accessibility barriers. A full audit completed on 5 November 2025 highlighted the need for alt text on the hero image and video alternatives.

2. Booking & Communication

2.1 Multiple booking channels are available to accommodate different needs: Online inquiry form (planned enhancement to include accessibility features; currently, use the contact details below).

Telephone: 07539 016701 (Everyday – 8am – 6pm)

Email: JCVALETSERVICE@GMAIL.COM

SMS/WhatsApp: +44 7539 016701 (for text-based communication).

2.2 Customers who cannot use the website can request assistance via phone or email. We will complete bookings or inquiries on your behalf and confirm details in your preferred format.

2.3 Quotes, invoices, and confirmations are provided in accessible formats (plaintext email, tagged PDF, large-print, or audio description on request).

2.4 We offer video or phone consultations for customers with visual or literacy needs, with transcripts provided for any video content.3. Mobile Service Delivery.

3.1 Our detailing teams visit you at your home, workplace, or agreed location. No physical premises are required, ensuring flexibility for accessibility needs.

3.2 We accommodate accessibility needs during service: Mobility: Technicians can work around wheelchairs, mobility aids, or service animals without disruption. Communication: Staff are trained to assist customers with hearing, speech, or cognitive impairments, using clear language and visual aids where helpful. Assistance animals: Fully welcome at all service locations. Lighting & positioning: We adjust vehicle positioning and use portable, adjustable lighting to support customers with low vision.

3.3 Let us know your access requirements when booking (e.g., “I use a wheelchair ”or “I am deaf – please text updates”). We will confirm accommodations in advance.

4. Feedback & Support

4.1 If you encounter an accessibility barrier on our website or during service, please contact our Accessibility Lead:

Email: JCVALETSERVICE@GMAIL.COM

Phone: 075390167014

2. We aim to respond within 2 working days and resolve issues promptly, such as providing alternative content or fixing site errors.

4.3 Your feedback helps us improve. Anonymous suggestions are welcome, and we track progress on enhancements.

5. Ongoing Improvement

5.1 This policy is reviewed annually or following significant website/service changes, with the next review due on 5 November 2026.5.2 All staff receive disability awareness and digital accessibility training upon hiring and annually thereafter.

Last reviewed: 5 November 2025

Next review due: 5 November 2026